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HOME > JOB OPENINGS > 전체채용공고 > 채용공고상세보기
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채용공고상세보기

Digital CRM & Salesforce Manager (부장)

본 채용공고는 마감되었습니다.
궁금하신 사항은 담당 컨설턴트에게 문의 바랍니다.
  • 회사설명
  • 외국계 High-End 주얼리 명품 회사
  • 학력
  • 대졸이상
  • 급여
  • 협의
  • 직급
  • [부장급]
  • 근무지
  • 서울
  • 제출서류
  • 영문이력서
  • / 담당업무
  • Visions & Roadmap
    • Support defining a CRM vision and roadmap
    • Define and drive the omni-channel client experience that drives frictionless end-to-end consumer journey through different technologies
    • Assist the customer facing functions with the transformation of customer processes and technologies, in domains such as sales, marketing, and customer service

    Capabilities
    • Manage CRM systems and launch new capabilities or enhancements for Korea including requirements gathering, translation of requirements into workable CRM solution specification, in collaboration with key stakeholders (e.g. Kakao integration)
    • Proactively identify opportunities to streamline and refine product mix across existing retail toolset and communicate with global/regional team to inform any major changes in the local market that can impact the process, system, or global roadmap

    Program Management
    • Drive effective and innovative delivery of client experience via Digital CRM including big data, data insights, automation tools, AI, etc)
    • Manage new releases and efficiently roll out new features
    • Deploy and deliver campaigns and capabilities needed to achieve our overall omnichannel strategy and commercial objectives
  • / 경력 및 자격요건
  • • 10+ years professional experience in client segmentation, CRM system development/integration, CRM campaign management, and data analysis
    • Including 5+ years of experience in business analysis, product management and/or product development of software-based solutions. Proficient understanding of the software development cycle (designing and delivering software implementation in complex environments)
    • Experience with Salesforce platforms, capabilities, reporting and configuration and analytic tools
    • Proficiency in spoken and written English
    • Superb project management expertise to lead hands-on as an individual contributor, including excellent multi-tasking, prioritization and organization skills
    • Able to translate and communicate technical CRM capabilities to a non-technical audience, and articulate issues clearly and communication effectively with all levels of the organization
    • Data-driven, engaging and personable marketer with proven knowledge of omni/digital marketing channels and best practices
    • Team player that works well in collaborative and matrix management situations.
  • / 기타
  • - 원서 마감후 1차(서류) 합격자에 한하여 개별연락
    - 제출된 서류는 일체 반환하지 않습니다.
    - 해외여행에 결격 사유가 없는 자
    - 이력서에 연락처, 희망연봉 게재
/담당 컨설턴트
이성숙 전무이사

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  • /02-6281-5025
  • alysha@nterway.com