- Learn and practice all client's internal systems, internal process and procedures particularly Customer Support service and system guidelines, process and procedures.·
- Practice Client's core value behavior; customer focused and competitive mindset (ownership, proactive, take one step in advance).·
- Carry out professional on-site or remote support activities and close service calls effectively and efficiently in accordance with Orbotech procedures and standards ·
- Carry out quality installation, Preventive Maintenance (PM) according to schedule.·
- Timely escalation of issues and problems according to client's standards and guidelines.·
- Manage and handle spare parts (truck account) effectively and efficiently according to Client's standards and guidelines.·
- Share products knowledge and gained experience with customers and other employees through knowledge sharing sessions, customer training sessions, etc.- - Participate to improve customer satisfaction and achieve competition mindset by finding out and communicating to managements the needs and requirements of customers and competitor activities.·
- Participate and take on additional assignments and projects as required.·
Work as a team with other colleagues in other divisions, product lines and departments.
경력 및 자격요건
University graduate on Electronics/Mechanical/Computer Science or equivalent.·
Minimum 10 years relevant experience.·
Good command of spoken and written English and local language.·
Excellent interpersonal skill and proven record of a team player.·
Good trouble shooting skill.·
Good presentation skill.·
Customer oriented and good customer handling skill.·
Familiar with Windows Word, Excel or other common PC applications. ·
Knowledge on Network, Unix and Sunsolard.
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
돌아가기
02-6281-5040
ks@nterway.com
