• Design, develop, and deliver the training programs or projects according to the training schedule for
retail staff
• Define the training objective with deep analysis for the target audience and its training needs and
develop the training contents for virtual and classroom.
• Work closely with retail and cross functional teams for training needs analysis and to participate in
implementing the retail high potential program by coordinating training and acting as a resource to
participants.
• Own and ensure adoption of the company’s training strategy, from work closely with global training
partners.
• Secure excellent and consistent service across the markets according to Coach Experience service
• Develop, organize and maintain an updated database on training programs, manuals and related
records/materials
• Prepare regular training reports in order to evaluate the training results and effectiveness and
recommend program changes to enhance staff performance in achieving the goals of the
organization
• Conduct store visits and coaching to frontline staff.
• Monitor and maintain training budget
• Liaise and coordinate with internal and external parties in executing training initiatives.
• Stay informed on competitive landscape, service, clienteling, and training innovations.
경력 및 자격요건
⚫ Bachelor’s degree in Training, Human Resources Management or equivalent
⚫ Minimum 8 years training experience in a customer contact (multi-location) environment. Retail
experience is preferred
⚫ Holder of other professional training qualifications is definitely advantageous
⚫ Strong track record in delivering business-focused solutions in a wide variety of training and
development practices.
⚫ Ability to identify, quantify, prioritize, raise and solve problems by synthesizing all information into
possible solutions
⚫ Ability to perform routine tasks while challenging existing practices for improvement opportunities.
⚫ Strong in both verbal and written communication in Korean and English
담당업무
02-6281-5059
suepark@nterway.com
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