 Complete customer request analysis and ensure complete and prompt feedback to the Front End following internal procedures and cooperating with all the other functions involved in the After Sales process (Front End, Back Office, Production business units/Repairs centers). The process includes, but is not limited to, the following activities:
 Manage the quality check process in the warehouse to clarify/judge product condition by defined grade/group;
 Ensure continuous update of tickets through the system in order to guarantee the After Sales (Before sales) process traceability end-to-end
 Produce and analyze reports on After Sales (Before Sales) activities and KPIs for continuous improvement
 Support team members in problem solving

 A minimum of 2 years experience in After-Sales coordination, back-office operations, logistics in the retail luxury industry (preferable)
 Excellent time-management skills, allowing to prioritize tasks effectively in a fast-paced environment.
 Strong, practical understanding of overall repair workflows and operational processes.
 Good communication skills in written & verbal English
 Computer literacy (MS Office) with analytical skills and presentation skills
 Strong attention to detail and accuracy, independent, self-motivated and able to motivate the team
 Ability to manage change, achieve and drive results and adapt to changing business environment

- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 해외여행에 결격 사유가 없는 자