1. Sales Operations Leadership
• Build and lead the full Sales Operations ecosystem for the Korea Commercial organization.
• Define workflows, tools, and SOP (Sales Operation Process) that support wholesale, marketplace, franchise, and future DTC channels.
• Serve as the operational backbone for the Commercial team, ensuring consistency, discipline, and execution excellence.
• Manage and develop a Sales Operations team, fostering a culture of accuracy, speed, and accountability.

2. Commercial Operations & Direct Operated Store Support
• Act as the central operations coordinator during direct-operated store launches and ongoing store operations.
• Support Commercial teams with operational checklists, internal communication, issue tracking, and documentation.
• Coordinate day to day operational flows across Partner Management, DTC, and multi channel commercial teams.
• Provide store level KPI training, support, and performance guidance based on commercial data.
• Support store teams with operational readiness, compliance routines, and daily process execution.

3. KPI, Reporting & Performance Enablement
• Build and manage dashboards and reporting tools to track sell-in, sell-out, stock, and partner performance.
• Ensure data accuracy across ERP, CRM, OMS and maintain governance standards.
• Translate commercial data into actionable insights for the Commercial Director and cross functional partners.
• Support KPI understanding, adoption, and execution capability at store level as DTC and key doors scale.

4. Store Training & Global Alignment
• Complete required English based Store Operations Training provided by Global/Regional teams.
• Cascade training content to store teams and internal stakeholders.
• Own the team’s Operations & Training, ensuring operational execution and training delivery coexist smoothly.
• Support internal capability building across sales operations and store operations.

5. Cross Functional Collaboration

• 10 to 15 years in Sales/Commercial/Business Operations within consumer-focused industries.
• Experience supporting or operating retail environments (wholesale, marketplace, franchise, or DTC).
• Strong organizational skills and proven experience managing operational workflows.
• Ability to manage KPIs, dashboards, and commercial reporting tools.
• Strong collaboration skills and ability to work with multiple internal stakeholders.
• Fluent in Korean and English (required for global operations training).
• Experience managing small teams preferred.

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