•Manage directly high-priority and escalated cases as well as relationships with top customers
•Set priorities and workflows to meet agreed levels of service and customer satisfaction
•Work closely with the HQ to further design and develop the service for the Korean market
•Provide assistance to our clients by replying to product, after-sales, Corporate, D-commerce inquiries through emails, phone calls, instant messaging and live chat in a timely and professional manner, demonstrating luxury through service
•Understand clients’ needs, experiences, and interests in order to improve the client experience offer, working both at a regional and HQ level with internal project stakeholders
•Serve as ‘Voice of the Customer’ across the company and ensure processes, communication, tools are constantly reviewed to meet customers’ expectations
•Engage in D-commerce sales with ability of cross/upselling through Omnichannel services
•Handle D-commerce-related client support issue like missing items in packages, delayed shipments
•Monitor orders using system reports and communicate progress

•Minimum 5 years of experience in a sales or service-oriented role (Customer Service, Store Assistant) in the luxury industry
•Proficiency in both written and spoken English
•Familiarity with customer service ticketing systems and CRM systems, and MS office tools
•Previous international experiences both in professional and non-professional contexts are considered a plus

- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 해외여행에 결격 사유가 없는 자