 Complete customer request analysis and ensure complete and prompt feedback to the Front End following internal procedures and cooperating with all the other functions involved in the After Sales process (Front End, Back Office, Production business units/Repairs centers). The process includes, but is not limited to, the following activities:
− Work with the Front Office/Back Office team/Repair vendors to improve their performance and enhance productivity in order to optimize the service lead time to the final customer.
− Provide feedback and issue exchanges, returns and refunds or compensation for After Sale (Before Sale) items for repairs, defects and RAs (Credit Note)
− Create orders under the system for location transfers to move items depending on items classification or import/export

 Manage the quality check process in the warehouse to clarify/judge product condition by defined grade/group;
− Work/lead with the warehouse QC staff to complete the daily operations efficiently
− Identify items that can be further repaired or reconditioned and make those items “refreshed” under the best condition for further use

 Ensure continuous update of tickets through the system in order to guarantee the After Sales process traceability end-to-end
 Produce and analyze reports on After Sales activities and KPIs for continuous improvement
 Support team members in problem solving

 A minimum of 2 years experience in After Sales/Customer or Client Service in the retail luxury industry (preferable)
 Good communication skills in written & verbal English
 Customer orientation and interest in After Sales Service
 Computer literacy (MS Office) with analytical skills and presentation skills
 Strong attention to detail and accuracy, independent, self-motivated and able to motivate the team
 Ability to manage change, achieve and drive results and adapt to changing business environment
 Ability to drive (preferable)

- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 해외여행에 결격 사유가 없는 자