Customer Service & Issue Resolution
• Manage customer complaints and service-related issues across stores and online channels.
• Coordinate customer compensation cases, including payment processes.
• Analyze customer service data and individual cases to identify effective solutions and improvement opportunities.

Service Guidelines & Training
• Develop and implement customer service guidelines and best practices.
• Communicate with store teams and provide training and guidance to customer service center teams.
• Identify opportunities to enhance service quality and customer experience.

Collaboration & Reporting
• Prepare customer service reports and provide regular updates to the global headquarters in Spain.
• Act as a key point of contact, coordinating with internal and external stakeholders to resolve customer service issues.
• Monitor and manage key performance indicators (KPIs) to improve service performance.

Budget & Workforce Management
• Manage customer service budgets and operational costs.
• Forecast staffing needs and plan resources based on business requirements.
• Support efficient workforce planning and operations.

• At least 2 years of experience in customer service, call center management, or a related field.
• Strong English communication skills, both verbal and written.
• Excellent interpersonal and collaboration skills, with the ability to build positive relationships across different teams.
• A positive leadership mindset, with the ability to build, motivate, and guide teams toward shared goals.
• A strong sense of ownership, attention to detail, and the ability to prioritize and manage tasks in a structured and organized manner.

- 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 해외여행에 결격 사유가 없는 자